Guest Service Manager

Job Description

Job Title : Guest Services
Company :
Job Type : Full time
Job Location :
We are seeking a friendly, organized, and professional Guest Services Associate to join our hospitality team. The successful candidate will be responsible for ensuring exceptional guest experiences by providing outstanding customer service and support.
Key Responsibilities:
Greet guests warmly and provide a welcoming atmosphere for all visitors.
Respond to guest inquiries and requests in a prompt and efficient manner.
Assist guests with directions, recommendations, and local attractions.
Coordinate with other departments to resolve guest concerns and complaints.
Maintain accurate records of guest requests and follow-up actions.
Ensure that the guest services desk and surrounding areas are clean, organized, and well-stocked.
Keep up-to-date with hotel policies, procedures, and promotions.
Offer assistance with luggage, transportation, and other special requests.
Perform other duties as assigned by the management team.
Qualifications:
High school diploma or equivalent required, associate’s or bachelor’s degree preferred.
Prior customer service experience in a hotel, resort, or related field preferred.
Excellent customer service and communication skills.
Ability to handle multiple tasks and prioritize in a fast-paced environment.
Ability to stand for long periods and lift up to 50 pounds.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Basic computer skills and knowledge of Microsoft Office.
Knowledge of PMS software preferred.
If you are passionate about providing exceptional guest experiences and want to grow your career in the hospitality industry, we encourage you to apply for this Guest Services Associate role.
Please use the keywords “Guest Services Associate,” “Customer Service,” “Hospitality,” “Guest Relations,” and “Concierge Services” in your application to ensure optimal search engine optimization (SEO) and visibility.